Support

Use Restore purchases on the paywall or in Profile, with the Apple ID used for the purchase. Reinstalling does not restart the pass.

Use Change on the paywall before buying, or Trip setup in Profile. A pass that has started cannot be postponed by changing trip dates.

Emergency and My Stay are available before you buy. Your own stored data remains available after a pass ends.

Open Profile → Offline island pack to download or update. Keep the app open until the first download finishes. Later updates run silently; progress stays in Profile.

Enquiries go through Samui Beach Club. The venue replies directly using the contact details you provide. An enquiry is not a confirmed booking.

Apple handles App Store refunds at reportaproblem.apple.com. Contact support if you need help identifying your purchase.

Profile → Delete my data clears local profile, preferences and device data. It does not cancel App Store purchases.

Analytics is optional and starts Off. Change your choice in Profile → Analytics or Data and consent. Emergency and My Stay work regardless of that choice.